Shipping policy

Where we ship

All orders ship from our U.S. warehouse in Ontario, California. We currently ship to addresses in the United States, including APO/FPO addresses where the carrier allows.

Shipping cost

Standard shipping is free on every order. Any shipping charges for other services are shown at checkout before you pay.

Processing time

Orders are processed within 1–2 business days (Monday to Friday, excluding holidays). Orders placed on weekends or holidays are processed the next business day. During launches, holidays and promotions, processing may take a little longer.

Delivery time

Once shipped, most orders arrive within 2–6 business days, depending on your location. Delivery times are estimates from the carrier and are not guaranteed.

Tracking

When your order ships, you'll receive an email with a tracking number. Tracking can take up to 24–48 hours to update after the label is created.

Address accuracy

Please check your shipping address at checkout. If you notice a mistake, email us as soon as possible and we'll do our best to update it before your order ships. We're not responsible for orders delivered to an incorrect address provided at checkout.

Lost, late or damaged packages

If your tracking shows no movement for 7 days, your package is marked delivered but you can't find it, or it arrives damaged, email us at service@ushelloface.com with your order number. We'll work with the carrier and, where appropriate, send a replacement.

Sales tax

Prices are in US dollars. Any applicable sales tax is calculated and shown at checkout.

Returns

See our Return & Refund Policy for 30-day returns and our 1-year warranty.